Store policies
Returns & Refunds
14-day returns on unopened items. Faulty or damaged goods always replaced.
Your right to return
If you change your mind, you may return an item within 14 days of delivery for a refund, provided it is unopened, unused and in its original sealed packaging.
Items we cannot accept back
For health and safety reasons we cannot accept the return of supplements, foods or skincare once the seal has been broken or the packaging opened, unless the item is faulty. This does not affect your legal rights in respect of faulty goods.
We also cannot accept items returned after 14 days, or items that are damaged after delivery through no fault of ours.
Faulty, damaged or incorrect items
If an item arrives damaged, faulty, incorrect, or past its expiry date, we will replace it or refund it in full, including any return cost. Contact us within 7 days of delivery at hello@wellnessprotocol.co with your order number and a photograph of the item and packaging. You do not need to return a damaged item before we resolve it.
How to start a return
- Email hello@wellnessprotocol.co with your order number and the item concerned.
- We will confirm the return address and next steps within 2 business days.
- Send the item back in its original packaging. For change-of-mind returns, return postage is at your cost.
Refunds
Once your return arrives and is checked, we will refund it to your original payment method within 5 to 10 business days. Your bank may take a little longer to show it. As shipping is free, no delivery charge is deducted.
Cancelling an order
If your order has not yet been despatched, email us and we will cancel it and refund you in full.
wellnessprotocol.co is operated by Ranklore Pte Ltd (UEN 202629679H), Singapore. Questions about this policy: hello@wellnessprotocol.co. Last updated July 2026.