Terms & Conditions

Two ways to buy, and who you are dealing with

There are two separate routes from this site, and it matters which one you use.

1. Checkout on this website. Ranklore Pte Ltd (UEN 202629679H), a company registered in Singapore, sells the goods to you and is the seller of record. Your contract is with Ranklore Pte Ltd, payment is taken by us through Stripe, and we are responsible for delivery, returns and refunds under the policies below. This route exists for customers who would rather not install an app.
2. Ordering in the NTX app. Where you follow a link from this site to NTX and place an order there, you are buying from NTX, not from us. NTX sets those prices, takes that payment, and handles that delivery, returns and customer support under its own terms. We are not a party to that order and cannot amend, track or refund it. NTX support is service_sea@ntxway.com.

Either route supplies the same genuine branded goods.

Our relationship with NTX

We are an independent operator and are not NTX. We are also an NTX member, and links from this site to NTX carry our referral code, so an order you place in the app after following one of our links may be credited to us. That costs you nothing and does not change the price NTX charges you.

We do not speak for NTX, and we are not the agent of NTX or of any brand shown here. Brand names, logos and trade marks belong to their respective owners, and their appearance on this site does not imply that they endorse us. Information about NTX itself is available from NTX directly.

Orders

Placing an order is an offer to buy. A contract forms when we confirm despatch. We may decline or cancel an order, and refund you in full, if an item is unavailable, if a price or description was published in error, or if we cannot deliver to your address.

Prices and payment

• Prices on our Malaysia pages are shown in Malaysian Ringgit (MYR) and include applicable taxes unless stated otherwise.
• Prices shown for Singapore and Vietnam are the retail prices the NTX app displays for that region, republished here for reference. Those orders are placed in the app and charged by NTX, not by us, at the price the app shows when you order.
• Shipping is free, so the price shown is the total payable.
• Payment is taken at checkout by card, processed securely by Stripe. We do not receive or store your full card details.
• Prices may change; the price that applies is the one shown when you place your order.

Product information

Product descriptions are drawn from the brands' own published materials and are provided for general information. Packaging, formulations and ingredients may be updated by the manufacturer, so always read the label on the product you receive and use as directed.

Where a product is described as Halal-certified, this reflects certification issued by the brand for that product line. Where no such marking appears, no certification claim is made.

Health notice

Products sold on this site are general consumer wellness goods. They are not medicines, and nothing on this site is medical advice. Our content is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant or breastfeeding, taking medication, or managing a health condition, consult a qualified healthcare professional before use. Keep out of reach of children.

Delivery and returns

See our Shipping and Returns & Refunds policies, which form part of these terms.

Our liability

We are responsible for supplying goods that match their description and are of satisfactory quality. We do not exclude or limit liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Otherwise, our liability for any order is limited to the amount you paid for it.

Using this website

You may not copy, republish or commercially reuse the content of this site without our permission. We may update these terms; the version published here at the time of your order applies.

Governing law

These terms are governed by the laws of Singapore, and disputes are subject to the exclusive jurisdiction of its courts.

Contact

Ranklore Pte Ltd (UEN 202629679H) · wellnessprotocol@ranklore.ai

wellnessprotocol.co is operated by Ranklore Pte Ltd (UEN 202629679H), Singapore. Questions about this policy: wellnessprotocol@ranklore.ai. Last updated September 2026.